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ABOUT US/ RETURN POLICY, Terms and Condtions, Privacy
ABOUT US/ RETURN POLICY, Terms and Condtions, Privacy
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IPS Your one-stop source for wide-format printers, business printers, inks, and media! What sets IPS apart from other companies is our ability to deliver on the three things that every customer wants: quality-products, excellent service and great prices. We ship from over 23 warehouses around the United States; and that means you can usually have your product within 1-2 business days by normal ground shipping. We do not ship to destinations outside of the USA. We ship from 23 warehouses around the USA. IPS was founded on more than 30 years of traditional photographic experience coupled with an in-depth understanding and passion for digital imaging technologies. IPS carries on in the tradition of it's predecessor company Meridian in providing only the best products, service and prices. We are proud of our customer service. IPS is not a large company but we deliver on large customer expectations. As we work with you, we will come to know you on a first name basis (and you likewise) and you can count on the fact that you will be treated as a valued and respected individual. You may contact us at Monday - Friday 8AM-5PM Pacific Coast Time:
RETURN POLICY How do I return an item? Please contact customer service for more information on returning an item. Thank you. Call 1-415-647-2001 Monday-Friday 8AM - 5PM Pacific Standard Time.
IPS User Guide RETURNS, REFUNDS AND ERRORS Inspect your order You should be present to inspect and accept your delivery. If the delivery appears damaged it should be refused. You may ask your delivery person if they will allow you to inspect the contents to see if the contents are damaged. If the contents are damaged refuse the entire shipment. It is not possible to get an adjustment or a partial credit when products have been damaged by the shipping company. In accepting a delivery you are acknowledging that it arrived in good condition. Inspect the contents of your order to insure that all items are correct and accounted for. You have 7 days after acknowledgement of delivery to report an error in the shipment or an error in your ordering. We will be unable to process a return and refund after that time. Order problems and returns If you realize that there is a problem with an order you placed contact us by phone immediately. It is much easier to correct an order before it has shipped. If there is a problem with your order contact IPS by phone within 7 days of delivery to arrange for a Return Merchandise Authorization. Once a Return Merchandise Authorization is issued, you will have 10 days within which to have the product delivered to IPS. The item(s) must be in new, unopened and re-sellable condition when received by IPS. It will be inspected and you will be contacted with 48 hours of our receipt if there are any problems. If there is a problem with your order and it is clearly our mistake or a mistake on the part of our warehouses; we will make it right, at no cost to you and as painlessly as possible. Manufacturers warranty apply on all items and are the responsibility of the manufactuer and not IPS. Please note that once a product has been delivered to you, you are soley responsible for the items until they are safely returned to IPS. If there is a problem with an invoice for any reason, you Must contact us within 15 days of receipt of the invoice to report any problems. Shortages, mis-ships, or errors must be within 15 days. PRINTERS - Most wide-format printers are heavy and are delivered by freight companies. Printers may NOT be returned if the inks have been installed in the printer, as all of the inks would have to be drained prior to shipping the printer back, and then an entire new set of inks would have to be replaced. We do not allow returns for printers for reasons of merchantablitly or fitness of purpose. You should research any printers prior to purchasing to make sure they meet your requirements. If there is a problem with your printer, the manufacturer's warranty and terms apply. If any printer returns are authorized, you will be responsible for the cost of both the inbound and outbound freight costs for the printer and a restocking charge of up to 40% due to the logistics of shippng and stocking a wide format printer. If an RMA is authorized for a printer, the printer must be in its original box and orignal packacking including the pallet it was attached to.
Refund terms IPS will refund to customer the full amount paid for the item(s) purchased less the following: 1.Customer will be responsible for the cost of shipping back to IPS. 2.If the item(s) were shipped with free shipping from IPS, the cost IPS incurred to ship the items will be deducted. 3.Customer paid shipping shall not be refunded. 4.IPS shall deduct a restocking fee equal to 10% to 40% of the value of the returned items. Payment of refund If you paid by credit card, your card will be credited with your refund within 5 business days of Return Merchandise Acceptance. If you paid by cash, check, or bank wire transfer, IPS will issue you a check for your refund within 5 business days of Return Merchandise Acceptance. 415-782-2000Terms and Conditions PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of INTEGRATED PRODUCTS. The collective work includes works that are licensed to INTEGRATED PRODUCTS. Copyright 2003, INTEGRATED PRODUCTS ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with INTEGRATED PRODUCTS or purchasing INTEGRATED PRODUCTS products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with INTEGRATED PRODUCTS or to purchase INTEGRATED PRODUCTS products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by INTEGRATED PRODUCTS. You further agree not to change or delete any proprietary notices from materials downloaded from the site. Trademarks All trademarks, service marks and trade names of INTEGRATED PRODUCTS used in the site are trademarks or registered trademarks of INTEGRATED PRODUCTS Warranty Disclaimer This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, INTEGRATED PRODUCTS disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. INTEGRATED PRODUCTS does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. INTEGRATED PRODUCTS does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. If you are ordering a printer, please note our return policy on printers. See Returns on the main menu. Limitation of Liability INTEGRATED PRODUCTS shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if INTEGRATED PRODUCTS has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. Typographical Errors In the event that a INTEGRATED PRODUCTS product is mistakenly listed at an incorrect price, INTEGRATED PRODUCTS reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. INTEGRATED PRODUCTS reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, INTEGRATED PRODUCTS shall issue a credit to your credit card account in the amount of the incorrect price. Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by INTEGRATED PRODUCTS without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice INTEGRATED PRODUCTS may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to INTEGRATED PRODUCTS. Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of Nevada, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of INTEGRATED PRODUCTS products) shall be in the state or federal courts located in Clark County, Nevada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of INTEGRATED PRODUCTS products) must be commenced within one (1) year after the claim or cause of action arises. INTEGRATED PRODUCTS's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. INTEGRATED PRODUCTS may assign its rights and duties under this Agreement to any party at any time without notice to you. Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a INTEGRATED PRODUCTS or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. Participation Disclaimer INTEGRATED PRODUCTS does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, INTEGRATED PRODUCTS is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, INTEGRATED PRODUCTS reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to INTEGRATED PRODUCTS in its sole discretion. Indemnification You agree to indemnify, defend, and hold harmless INTEGRATED PRODUCTS, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account. Third-Party Links In an attempt to provide increased value to our visitors, INTEGRATED PRODUCTS may link to sites operated by third parties. However, even if the third party is affiliated with INTEGRATED PRODUCTS, INTEGRATED PRODUCTS has no control over these linked sites, all of which have separate privacy and data collection practices, independent of INTEGRATED PRODUCTS. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, INTEGRATED PRODUCTS seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
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